Client Success Manager supporting academic institutions in implementing research security programs using Strider's tools. Empowering organizations to protect innovation in academia.
Responsibilities
Own all phases of the client lifecycle—from contract signature through onboarding, training, business reviews, and renewal.
Ensure adoption and measurable impact, in research security and compliance-focused environments.
Identify opportunities to grow Strider’s footprint within academic accounts and collaborate with sales on timely upsell strategies.
Uphold confidentiality and integrity in all client interactions, maintaining the trust and security that is core to Strider’s mission.
Anticipate client needs and challenges, providing solutions before they escalate. Respond quickly to client requests, acting with urgency and professionalism.
Requirements
5+ years of client success, consulting, or client-facing experience with a proven track record of enabling clients to achieve results.
Experience in research security policy, grant compliance, or academic risk mitigation programs.
Demonstrated high learning agility and the ability to understand and apply Strider’s unique data products in the academic context.
Proven self-starter, who’s comfortable in a fast-paced and sometimes self-directed, startup environment.
Strong communication skills—both written and verbal—and the ability to engage diverse stakeholders.
Organized and detail-oriented, with strong time management and project coordination skills.
Available to travel up to 20% for client engagements.
Benefits
Competitive Compensation
Language on 401K
Company Equity Options
Flexible paid time off exceeding statutory minimums
Wellness Reimbursement
Observance of US Federal statutory holidays (office closed)
Paid parental leave meeting or exceeding provincial/federal requirements
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