Manager of Client & Product Solutions driving AI transformation for complex institutions. Collaborating with engineers and shaping R&D for Avantos AI.
About the role
- General Manager managing fulfillment operations and driving efficiency at Stord, a consumer experience company. Leading teams and optimizing performance across multiple facilities to enhance customer satisfaction and profitability.
Responsibilities
- Prepare and own P&L for the AOR.
- Develop and implement operational strategies that enhance efficiency, reduce cost, and improve customer satisfaction across all fulfillment centers within the AOR.
- Regularly monitor and report on key operational metrics, identifying areas for improvement and implementing solutions.
- Partner with Talent Acquisition on recruiting and strategic labor planning efforts
- Manage the operational budget for the AOR, ensuring effective resource allocation, cost control, and profitability.
- Develop and deliver comprehensive peak season strategies.
- Collaborate cross-functionally to deliver an unmatched customer experience.
- Build a culture and develop leaders by inspiring and empowering managers and embodying Stord’s core values.
- Responsible for the overall direction, coordination, and evaluation of the talent in AOR
- Lead, mentor, and develop a team of Site Leaders and Operations Managers, ensuring alignment with company values, mission, and objectives.
- Ensure the safety and security of both staff and inventory by identifying potential risks and implementing measures to mitigate them.
Requirements
- Bachelor’s degree in engineering, Supply Chain, Operations Management, or a related field
- 8+ years of management experience in high velocity omni-channel fulfillment operations, with a proven track record of managing multiple facilities or operations with superior outcomes.
- Experience leading teams of 200+ people, including salaried employees, with a demonstrated history of leadership capabilities and an ability to motivate/develop teams.
- Experience with Lean and Six Sigma methodologies
- Experience developing and owning P&L across multiple fulfillment/distribution centers.
- Experience monitoring financial performance within a fulfillment center/distribution center, including cost per order, cost per unit, throughput, orders per hour, and more.
- Excellent verbal and written communication skills, including experience presenting to executives on operational performance.
Benefits
- Relocation is available for this role
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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