Enterprise Applications Engineer owning Zendesk platform administration and integration. Collaborating with IT and Customer Support to drive efficient customer service operations.
About the role
- IT Applications Engineer managing Microsoft 365 environment for Stone King's IT Team in a hybrid role. Collaborating with specialists and maintaining application performance.
Responsibilities
- **Key Responsibilities**
- General duties include, but are not limited to:
- Manage, administer and maintain the firms Microsoft 365 environment.
- Perform routine maintenance on the entire application estate to ensure it is running optimally at all times.
- Install new and upgrade existing applications as defined by the IT Strategy and Investment plans.
- Ensure seamless integration of applications with existing systems and processes.
- Liaise with external suppliers on known issues, their resolution and technology roadmaps.
- Work closely with the IT Trainers to assist in producing software related training materials.
- Provide hands-on assistance with projects outside of main scope of the role.
Requirements
- **Essential**
- A minimum of 1 years’ experience with Microsoft technologies – M365, Teams, SharePoint
- Previous experience in laptop configuration, repackaging, management and performance tuning.
- Working knowledge of PowerShell scripting
- Exposure to system development / coding / integration
- Ability to demonstrate problem solving skills and prioritisation of workload
- Ability to work with others in a team and work effectively to deadlines
- **Desirable**
- Training in programmes such as Azure, M365
- Good knowledge of Mobile Device Management Technologies.
- Good SQL knowledge and experience.
- Good knowledge and experience in InTune.
- Understanding of ITIL Framework
- Previous application knowledge on applications such as Case Management Systems and Time Recording
Benefits
- Competitive salary
- Profit Share Scheme
- Cycle to work scheme
- Private Medical Insurance
- Life assurance (4 x salary)
- Pension scheme
- 28 days holiday (in addition to statutory UK holidays)
- Additional day allocated for CSR activities per annum
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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