Manager of Member Services for fintech enhancing customer experience in Accounts - related functions. Focus on establishing high - performing support teams and operational excellence in a growing fintech environment.
About the role
- Commercial Manager responsible for credit solutions, engaging with influential entrepreneurs and implementing credit strategies at Stone. Managing customer relationships and ensuring business success in hybrid model.
Responsibilities
- Hybrid routine with in-person and online meetings;
- Initiate contact with clients to offer appropriate credit solutions;
- Lead negotiations and build strong relationships with clients;
- Manage and grow the client portfolio, ensuring satisfaction and retention;
- Conduct sales visits to prospect new clients and maintain relationships;
- Analyze clients' repayment capacity rigorously, ensuring informed and secure credit decisions.
Requirements
- Strong knowledge of credit products and the financial sector;
- Experience in credit risk assessment and financial mathematics for credit granting;
- Negotiation skills and portfolio management experience;
- Knowledge of the regional market and sales experience;
- Ability to interpret and apply credit policies clearly.
Benefits
- 🩺 Health and Dental Insurance
- 🏥 24/7 Virtual Hospital (Green) available quickly and conveniently
- 🥗 Meal Allowance and/or Food Allowance - Pluxee
- 💪 Wellhub
- 👶 Childcare Assistance - for children up to 5 years and 11 months
- 👶 Assistance for Children with Disabilities
- 💚 Life Insurance
- 🚘 Commuter Allowance
- 🤧 Acolhe360
- 💆♀️ Quick Massage (Available for employees with access to Rio de Janeiro/São Paulo offices)
- 🌍 Optional Férias &Co
- 🐶 Optional Meu Pet Club
- 🤱 Welcome Kit for new parents
- 💰 Fixed Salary + Annual Bonus (when requirements are met)
- 📚 Education Benefit - Internal platform with access to books, podcasts, training and video lessons for self-development (Studa and StoneCo Library).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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