Drive the renewal lifecycle for Genesys Cloud customer accounts, focusing on retention and revenue growth. Collaborate cross - functionally to ensure customer success and satisfaction.
About the role
- Senior Manager of Provider Success overseeing performance strategy and relationship management for healthcare providers in a dynamic health tech setting.
Responsibilities
- Own the Performance Strategy: accountable for meeting medical group performance targets
- Executive Storytelling & Influence: analyze complex performance data to generate strategic insights
- High-Stakes Relationship Management: serving as the trusted partner for your providers
- Operational Scalability & Design: identify where current workflows need to evolve
- Team Leadership: manage and mentor a team member
- Clinical Program Implementation: build partnerships with internal stakeholders for program implementation
Requirements
- 7-8 years of relevant performance delivery experience in a healthcare setting
- Resilience & Adaptability: comfortable working in the gray
- Data Fluency: excellent data analysis skills (Excel, BI tools)
- 3+ years of direct people management
- Exceptional communication skills with the ability to build immediate trust across all levels
- Willingness to travel on occasion to medical groups (up to 25% of the time)
Benefits
- Medical, Dental and Vision Benefits
- Flexible PTO
- Universal Paid Family Leave
- Company sponsored One Medical memberships and Citibike memberships
- Medical Travel Benefits
- A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
- Stock Options & a 401k matching program
- Career development opportunities like Manager Training, coaching, and an internal mobility program
- A broad calendar of company sponsored social events that for our in-office and remote employees
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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