PMO Analyst providing project management support for rigorous risk transformation initiatives at Mercer, based in Melbourne or Sydney.
About the role
- Analista de Redes na Stefanini realizando troubleshootings de Firewall, Switch e Impressoras. Suporte remoto aos Centros de Distribuição e gestão de incidentes com foco na SLA.
Responsibilities
- Perform troubleshooting with experience in Networks: Firewalls (Fortinet/Palo Alto), Switches (Cisco/Ruckus), and Controllers/APs (Aruba);
- Printers: Thermal and Laser;
- Microsoft Windows: error analysis, configurations, and software installations;
- Responsible for opening technical tickets with vendors for issues that cannot be resolved remotely and for providing remote support to Mercado Libre Distribution Centers;
- Incident and request management to ensure SLA compliance - Jira ITSM and management of Critical Incidents.
Requirements
- Preferred / Plus: Certifications: ITIL, Cisco CCNA, Fortinet NSE4, Aruba or equivalent Wireless;
- Intermediate/Advanced Spanish;
- Good verbal and written communication, courtesy, empathy, proactivity, agility, teamwork, and a sense of urgency/prioritization;
- Availability for on-call rotations on weekends and holidays;
- Familiarity with AI (Artificial Intelligence);
- Bachelor’s degree in IT (completed);
- Knowledge of networks and IT infrastructure, Laser and Thermal printers, Windows and Android operating systems;
- Courses: ITIL, Cisco CCNA, Fortinet NSE 1, 2 and 3, Aruba
Benefits
- Meal allowance or meal voucher;
- Discounts on courses, universities, and language schools;
- Stefanini Academy — platform with free, up-to-date online courses and certificates;
- Mentoring;
- Benefits club for medical consultations and exams;
- Health insurance;
- Dental insurance;
- Discount and benefits club at partner establishments;
- Travel club;
- Pet benefit program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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