Technical Support Analyst offering expertise in SharePoint and assisting users at Stefanini. Involves administration, support, and maintenance of SharePoint environments.
Responsibilities
Provide technical support for SharePoint Online and on-premises environments;
Maintain relationships with and provide support to users, ensuring efficient, high-quality service;
Administer, maintain, and monitor SharePoint platforms;
Assist in the analysis, diagnosis, and resolution of incidents and issues related to network infrastructure integrated with SharePoint;
Support internal teams to optimize processes and drive continuous service improvement;
Provide direct user support with a focus on agile and efficient service.
Requirements
Bachelor's degree (completed)
Experience with Windows Server (IIS)
Knowledge of DNS and networking (preferred)
Microsoft tools: Proficiency in the Office 365 suite, including Word, Excel, PowerPoint, Power Platform, Outlook, Whiteboard, Loop, Sway, OneDrive, Clipchamp, Bookings, Lists, To Do, Teams, Forms, Planner, Copilot, and SharePoint customization.
Benefits
Meal allowance or meal voucher
Discounts on courses, university programs, and language schools
Stefanini Academy – a platform offering free, up-to-date online courses with certificates
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