Hybrid Solution Manager – Registration

at SteerBridge

• Job title: Solution Manager – Registration
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $117,000 - $127,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Oracle
• Location requirements: Hybrid, Washington, DC, United States

About the role

• Solution Manager overseeing administrative functions and logistical operations for innovative technology solutions. Collaborating with stakeholders to support U.S. Government projects in healthcare.

Responsibilities

• Play a pivotal role in supporting solution teams by overseeing administrative functions, tracking progress, and ensuring seamless logistical and programmatic operations.
• Facilitate collaboration among various internal and external stakeholders, including governance bodies, process engineering teams, the EHR vendor (Oracle Cerner), and other key program entities.
• Support informaticists with strategic planning, documentation, and administrative tasks.
• Assist solution experts and advisors in translating functional requirements and managing ticketing activities.
• Coordinate and monitor vendor activities to maintain scope and schedule alignment.
• Facilitate design reviews and provide recommendations for optimizing solutions.
• Support functional testing teams with their initiatives.
• Coordinate interface change requests with technical teams.
• Engage in enterprise-to-site deployment activities.
• Support the Lessons Learned process, collaborating with all functional and clinical leadership pillars.
• Work closely with training and change management teams.

Requirements

• 5-8 years of experience providing administrative, logistical, and programmatic support to solution teams.
• Experience facilitating collaboration between multiple stakeholder groups, such as client governance bodies, process reengineering teams, system vendors, and local site teams.
• Demonstrated ability to support informaticists with strategic planning, administrative support, and documentation.
• Experience supporting solution experts and solution advisors in translating functional requirements.
• Ability to collaborate on ticket management activities.
• Experience supporting user acceptance testing and functional testing activities.
• Proven skills in coordinating and monitoring vendor activities to support scope and schedule management.
• Ability to facilitate design reviews and provide guidance and recommendations for solution optimization.
• Experience supporting enterprise rollout initiatives and continuous improvement processes (Lessons Learned).
• Ability to coordinate with cross-functional leadership, training, change management, and technical interface teams on change requests.
• Direct experience with Electronic Health Record (EHR) systems.
• Demonstrated experience in project coordination/management, including tracking deliverables, managing schedules, and facilitating meetings.
• Experience in clinical workflow analysis and translating clinical or functional requirements for IT systems.
• Experience working with diverse stakeholder groups, including technical teams, clinical staff, program leadership, and external vendors.
• Prior experience working within a large, complex public sector or enterprise environment.
• Bachelor’s Degree

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) Retirement Plan with matching
• Paid Time Off
• Paid Federal Holidays