Customer Success Manager responsible for improving partner metrics and collaboration with onboarding and management teams. Working with SaaS platforms for customer engagement and marketing solutions.
About the role
- Key Client Success Manager driving product adoption and value realization for multi-product accounts at Statista. Collaborating with teams to enhance client satisfaction and growth.
Responsibilities
- Drive product onboarding, adoption, value realization, and long–term success across high-value multi-product accounts.
- Run regular check-ins and business reviews to align on goals, track success metrics, and surface new use cases
- Develop and execute tailored active success plans for strategic accounts, aligned to business objectives and product use cases, and drive measurable outcomes through adoption of core and advanced product capabilities.
- Identify and document success-driven expansion opportunities in collaboration with Account Management team.
- Collaborate with Product, Support and Marketing teams to deliver customer outcomes.
Requirements
- 3+ years of experience in Client Success/ Account Management in a SaaS environment
- Proven track record of managing renewals and improving retention, adoption, and customer satisfaction
- Strong consultative and excellent communication skills across seniority levels with internal and external stakeholders
- Comfortable with data, interpreting usage trends and translating them into clear actions and stories
- Experience working cross-functionally with Sales, Product, and Support to drive outcomes
- Fluent in English; additional languages are a plus
Benefits
- Work from abroad up to 30 calendar days a year
- Hybrid work and flex-time
- International team and social events
- Subsidized urban mobility and access to fitness and wellness options
- Free access to Langdock and all its amazing functionalities
- Career & training opportunities
- Attractive locations and modern offices
- Mental health support with OpenUp
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CRM Analyst focusing on customer satisfaction and engagement strategies. Collaborating with clients and internal teams to optimize CRM services in marketing.
Senior Director of Customer Success managing Safe Software's North American post - sales strategy. Leading proactive Customer Success organization for measurable outcomes and revenue retention.
Senior Customer Success Manager supporting EMEA merchants for Recharge. Building strategic relationships and driving merchant success through effective platform usage.
Customer Success Manager leading customer onboarding and lifecycle in B2B SaaS. Focusing on activation, retention, and expansion for high - value customers.
Strategic Customer Success Manager responsible for customer relationships and ensuring measurable value for Fortune 500 clients. Focused on expanding footprint within complex organizations.
CRM Associate managing dynamic marketing campaigns across customer products at DraftKings. Collaborating with Analytics, Product, and Engineering teams during peak sports moments.
Customer Success Specialist assisting cyclists with inquiries about bicycle insurance products and services. Working closely with the Customer Experience team to support both customers and partners.
Especialista en CRM y BI para Super Food Holding, liderando proyectos de datos y análisis de mercado. Brindando soporte para decisiones estratégicas y gestionando herramientas CRM.
Customer Success Specialist managing customer onboarding, satisfaction, and upselling for Lexroom's legal AI platform. Collaborating with internal teams and ensuring excellent customer feedback and KPI tracking.