Manager overseeing IT Vendor Management for Global Technology Services. Focused on vendor governance, compliance, and operational execution in outsourcing arrangements.
Responsibilities
Support day‑to‑day oversight of IT outsourcing arrangements, including third‑party vendors and intra‑group agreements
Assist in monitoring vendor performance against contractual and service level commitments
Support issue, risk, and action tracking related to vendor performance and service delivery
Assist with administration of outsourcing governance processes, controls, and documentation
Support maintenance of vendor and outsourcing records, including contracts, service schedules, and governance artefacts
Coordinate inputs for governance reviews, reporting, and audit readiness activities
Work closely with IT service owners, relationship managers, and vendor partners to support effective governance outcomes
Partner with Global Procurement Services, TPRM, Legal, and Finance to support contracting, risk assessments, and financial governance
Support responses to internal audit, risk, and regulatory queries related to outsourcing arrangements
Execute standardized, repeatable vendor oversight processes in line with established frameworks and policies
Identify opportunities for process simplification, documentation improvement, and automation
Support productivity and efficiency initiatives through data accuracy, process discipline, and tool adoption
Support compliance with regulatory, jurisdictional, legal entity, and branch‑level requirements applicable to outsourcing
Assist in ensuring outsourcing activities align with internal policies and regulatory expectations across regions
Requirements
Degree level qualification in Technology/Business or other relevant subject
Overall experience of 9+ Years
3–6 years of relevant experience in IT Vendor Management, IT Governance, Outsourcing Management, Third‑Party Management, or a related technology governance / operations role
Hands‑on experience supporting IT outsourcing or managed service arrangements, including third‑party vendors and/or intra‑group service agreements
Experience working in a regulated financial services, banking, or large enterprise environment preferred, with exposure to internal controls and audit expectations
Demonstrated ability to follow standardized, repeatable governance processes consistently and accurately
Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook, Power BI, SharePoint)
Experience working with vendor management systems, contract repositories, or risk platforms is an advantage (VMS, TPRM tools, or similar)
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