Senior Traffic Engineer for CHA Consulting focusing on innovative engineering solutions for transportation systems. Leading complex studies and mentoring the next generation of engineers.
About the role
- Service Desk Engineer providing L1-L3 IT support in hybrid environment at Starboard IT. Fostering collaboration and managing incidents while ensuring customer satisfaction.
Responsibilities
- Responding to and resolving incoming IT queries via email and phone, or onsite (as required), both for customers and internal staff
- Evaluating and taking necessary action (assessing, triaging, researching) to resolve incidents, requests and problems raised by customers.
- Consulting with customers on most appropriate solutions to meet their requirements.
- Ensuring all tickets are progressed & cleared within SLA – escalating L3 as appropriate
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Analysing and identifying root causes of major or recurring incidents, then proposing and implementing solutions to prevent them happening again.
- Review, propose and implement solutions to remediate the root cause of major issues.
- Being a proactive trouble-shoot and providing strategic solutions to a variety of technical issues.
- Responding to queries accurately and quickly, with the ability to predict customer needs and requirements.
- Participating in a rotating on-call roster to provide 24x7 coverage of critical incidents for our customers.
Requirements
- Prior Level 1 IT support experience (preferably in a managed services environment)
- Minimum of 3 years' experience in the IT industry
- Experience with Office 365 and Azure AD technologies – including but not limited to Exchange, SharePoint, and Teams
- Experience with core networking principles and technologies
- Familiarity and experience working with on-premises, cloud and hybrid server environments
- A high skill level of Windows and Mac desktop support
- Excellent customer service skills, problem-solving and communication skills
- Located in Perth, WA with the ability to attend client sites in Perth.
- Australian residency, citizenship or a valid working visa.
Benefits
- Competitive salary
- Training and development (we work with you on training re: certs and other areas of interest to grow your skills & devleopment)
- Flexible hybrid working environment (work-from-home & on site)
- Work life balance (because we understand people have lives outside of work)
- Fun social events; escape room challenges, fun Team games with banter about our love of cooking, eating & craft beers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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