Intern role at Micron focused on developing smart scheduling systems for manufacturing. Collaborating with teams to optimize processes and improve efficiency in operations.
About the role
- Senior Service Desk Engineer providing advanced technical support at Starboard IT. Handling complex issues and ensuring customer satisfaction with cloud and on-premises environments.
Responsibilities
- Provide expert-level support for complex technical issues
- Troubleshoot and resolve hardware, software, and infrastructure-related problems
- Collaborate with other team members to ensure timely issue resolution
- Participate in on-call roster
- Build and maintain strong relationships with clients through effective communication and issue resolution
- Serve as a point of contact for clients, ensuring a positive experience and customer satisfaction
- Manage and prioritise incidents, and follow established escalation processes, to meet Service Level Agreements (SLAs)
- Document and track issues using a ticketing system, ensuring accurate and thorough information
- Contribute to the design, implementation, and maintenance of IT infrastructure solutions
- Provide guidance and expertise in infrastructure-related projects
- Identify opportunities for process improvement and contribute to the development of best practices
Requirements
- 3-5 years of experience with an MSP
- In-depth knowledge of IT infrastructure, including hardware, software, servers, and networking
- Strong proficiency in troubleshooting and problem-solving
- Relevant certifications such as ITIL, CompTIA A+, Microsoft Certified: Azure Solutions Architect Expert, or equivalent
- Excellent communication and interpersonal skills
- Proven ability to work collaboratively in a team environment and autonomously
Benefits
- Personalised approach to clients’ needs
- Supportive and inclusive environment
- Opportunity for career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Process Engineer responsible for continuous improvement in Material Handling at Nucor. Leading quality improvement, analyzing equipment, and collaborating with teams in Kentucky.
Associate Engineer providing in - person technology support for Kmart and Target team members. Collaborating with technical staff and resolving hardware/software issues in a face - to - face environment.
Technical Support Engineer in microelectronics at Thales. Providing support and coaching for repair technicians and managing technical operations in Etrelles, France.
Senior Fire Protection Engineer leading design efforts for fire systems in various U.S. locations. Collaborating with teams to deliver compliant fire protection solutions while mentoring junior staff.
Senior Bridge Engineer at LEA leading design and rehabilitation of transportation structures. Overseeing project teams and ensuring compliance with safety, quality, and budget standards.
E - Ingenieur für MSR - Technik bei ROM Technik in Stuttgart. Erstellung von Regelschemen und Unterstützung der Projektleiter im Bereich Gebäudeautomation.
NPI Engineer facilitating product launches across critical sites with the Plexus TED Program. Collaborating with customer - focused teams to enhance solutions and drive operational excellence.
Junior Energy Engineer supporting energy efficiency projects across commercial and industrial facilities. Using engineering training to assess opportunities and drive measurable impact.
Digital Factory Engineer IV leading projects on IIoT/Industry 4.0 technologies for Raytheon. Collaborating on projects from development to deployment, enhancing advanced manufacturing innovations.