Hybrid Account Solutions Manager

at Staples Promotional Products

• Job title: Account Solutions Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, St Louis, United States

About the role

• Account Solutions Manager at Staples managing client relationships and promotional products. Driving client objectives and supporting sales across multiple accounts with strategic insights.

Responsibilities

• Manage all facets of client program business in relationship to client budget and our service model.
• Build and maintain client relationships.
• Serve as the primary internal lead for assigned accounts, in partnership with field sales to drive client objectives.
• Influence, analyze, and manage target expectations for margin as it relates to the client service model.
• Influence, analyze, and manage assortments to achieve profitable SKU count measurements.
• Utilize tools, data, and other resources to prepare and present client product selections.
• Create marketing plans by analyzing and utilizing data to drive customer revenue.
• Support site sale or tradeshow experiences utilizing and/or selling client branded merchandise.
• Aid in customer business reviews.
• Sustain global services knowledge and skillset and apply to account base as applicable.
• Participate and provide input and ideas to support our ongoing effort to improve customer experience and retention.

Requirements

• 2+ years relevant work experience in project management, merchandising, or related field.
• Flexibility to travel when necessary, based on account needs.
• Ability to create an inclusive environment, encouraging strategic thought/planning/execution while holding support teams accountable to deliverables.
• Clear direction and project management leadership to all support teams in implementing and managing solutions for assigned customers, providing appropriate and timely internal and external communications.
• Basic knowledge of decoration methods and product capabilities; applying customer brand standards as applicable.
• Communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions.
• Possess professional acumen.
• Ability to understand pricing and margin calculations.
• Multi-task oriented with strong organizational skills and attention to detail.
• Ability to balance multiple projects simultaneously and meet required deadlines.
• Solid PC skills (Word, Excel, PowerPoint).

Benefits

• Inclusive culture: Associate-led Business Resource Groups.
• Flexible PTO: 22 days and Holiday Schedule (7 observed paid holidays).
• Benefits: Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.