Customer Service Agent in Lisbon, Portugal managing customer inquiries through calls and emails. Assisting clients with loan processes and ensuring excellent service levels.
About the role
- Call Center Representative handling customer inquiries via phone and internet for SSM Health. Performing administrative duties and ensuring resolution of inquiries with no experience required.
Responsibilities
- Answers incoming calls and performs triage of inquiries.
- Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
- Collects relevant caller data to assist with measurement, tracking and reporting activities.
- Track inquiries, questions and answers and provide resolution.
- May perform clerical or administrative duties.
- Performs other duties as assigned.
Requirements
- High School diploma/GED or 10 years of work experience
- No experience required
Benefits
- Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
- Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
- Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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