IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Junior Operations Analyst conducting assessments and analyses to improve clients’ operational processes. Collaborating with senior team members on data-driven recommendations and presentations.
Responsibilities
- Assist in conducting operational assessments across customer service, back-office workflows, and support processes.
- Collect, validate, and analyze data from multiple sources (e.g., performance metrics, process documentation, interviews).
- Support the preparation of reports, dashboards, and presentations for internal stakeholders and clients.
- Participate in meetings, workshops, and interviews with customer operation teams.
- Help track ongoing performance metrics and follow up on implemented actions.
- Work collaboratively with project managers and senior analysts to ensure timely delivery of project tasks.
Requirements
- Bachelor’s degree in Business Administration, Economics, Engineering, Data Analytics, or a related field (preferred).
- Strong analytical and problem-solving skills, with attention to detail.
- Ability to work with data (Excel/Google Sheets required; familiarity with Power BI/Tableau is a plus).
- Excellent communication and presentation skills in English and Arabic.
- Previous internship or 1–2 years’ experience in operations, consulting, customer service analysis, or process improvement is a plus (but fresh graduates with strong analytical aptitude will be considered).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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