Hybrid Customer Service, System Integration

at SPOTTED

• Job title: Customer Service, System Integration
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Kriens, Switzerland

About the role

• Customer Service & System Integration Associate supporting medical software integration at Sonic Suisse. Collaborating with customers and stakeholders to ensure service quality and system integrations.

Responsibilities

• In this versatile role, you will support our customers and partners, particularly on topics related to the integration of medical practice software and electronic data exchange.
• You will make a significant contribution to professional customer support and high service quality.
• Planning, coordinating and implementing system integrations as well as laboratory and medical-practice connections in collaboration with customers, partners, IT and Sales.
• Advising and supporting customers and acting as an internal point of contact for Sales and Customer Service.
• Analyzing faults and customer issues and developing and tracking proposed solutions.
• Ensuring service quality and compliance with agreed response times.
• Close collaboration and liaison with internal departments such as IT, Laboratory, Logistics, Finance and Sales.
• Creating and maintaining documentation, work instructions and training materials.
• Participating in projects and actively helping to develop and improve service processes and tools.

Requirements

• Completed vocational training in a medical practice, laboratory or IT field, or equivalent professional experience.
• Advanced knowledge of data exchange formats such as xDT, HL7 and XML, network and peripheral device configuration, and administration of personal computers/workstations.
• Solid knowledge of system integration and project management is an advantage.
• Experience in implementing, supporting and training on applications, preferably in a laboratory or medical practice environment.
• Service-oriented, analytical and solution-focused working style.
• Driving licence category B.
• Experience with ticketing systems (ideally ServiceDesk Plus), CRM systems (ideally Salesforce) and advanced skills in MS Office.
• Very good German language skills, spoken and written; English, French or Italian skills are an advantage.

Benefits

• Varied role with development and training opportunities.
• Maximum freedom, flexibility and personal responsibility.
• Pleasant working atmosphere with interesting challenges.
• 40-hour week and 5 weeks' vacation.
• Modern workstations and excellent infrastructure.