Mid - Level Systems Analyst focusing on PABX virtualized support for Enghouse in Brazil. Analyzing incidents and ensuring system stability while collaborating with manufacturers.
About the role
- Business Systems Analyst providing technical knowledge and support in operational system issues. Collaborating with IT and business teams to optimize processes and resolve issues.
Responsibilities
- Provide technical knowledge and support in operational system/application and procedural issues to the business and IT and help the business find technical solutions to meet their goals.
- Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment
- Provide ongoing user support for ad hoc questions, inquiries, and service requests.
- Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis.
- Resolve medium, moderately complex production issues.
- Troubleshoot and analyze to determine root cause of issues.
- Develop applicable business processes and solutions.
- Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications.
Requirements
- Bachelor's degree or advanced degree (where required)
- 3+ years of experience in related field
- In lieu of degree, 5+ years of experience in related field
- Experienced and knowledgeable with Commercial Individual and Group Health plans and benefit operations
- Familiarity with Summary of Benefits and Coverage documents and other Marketing materials strongly preferred
- Experience with Simplify Healthcare Benefits1 application configuration strongly preferred
Benefits
- Medical, dental, and vision coverage along with numerous health and wellness programs
- Parental leave and support plus adoption and surrogacy assistance
- Career development programs and tuition reimbursement for continued education
- 401k match including an annual company contribution
- Work-life balance, flexibility, and the autonomy to do great work
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