Mid-Level Systems Analyst focusing on PABX virtualized support for Enghouse in Brazil. Analyzing incidents and ensuring system stability while collaborating with manufacturers.
Responsibilities
Perform analysis and resolution of N1 and N2 incidents related to virtualized PABX solutions.
Open and follow up advanced-level tickets with the solution vendor.
Execute remote maintenance activities, including during nighttime hours.
Perform on-site maintenance when necessary, during daytime hours.
Work on-call according to schedule (one week per month).
Ensure proper functioning of systems and assist in identifying root causes of incidents.
Keep accurate records of activities performed and open tickets.
Requirements
Completed or in-progress degree in Telecommunications, Electronics, or Information Technology.
Previous experience providing technical support for PABX, preferably in virtualized environments.
Knowledge of Linux operating systems.
Familiarity with virtualization technologies.
Knowledge of IP networks and SIP signaling.
Ability to analyze and resolve technical issues.
Organization and autonomy for remote work.
Technical English for reading and understanding documentation.
Availability for nighttime activities and on-call rotations.
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