Recruitment Officer managing recruitment for hospitality division at Gojob. Rapidly fulfilling client staffing needs and improving recruitment processes.
About the role
- Account Manager responsible for client portfolio and business development at Spiria. Collaborating with stakeholders and enhancing client satisfaction across digital transformation projects.
Responsibilities
- Act as the primary point of contact and trusted partner for all account-related matters.
- Develop and maintain lasting business relationships with key stakeholders and decision-makers.
- Ensure proactive account management, including client satisfaction and achievement of business objectives.
- Collaborate closely with delivery teams to ensure alignment between client expectations, budgets, and mandate execution.
- Play a facilitator role between clients and internal teams, particularly in managing issues and escalations.
- Contribute to the financial management of accounts (forecasting, revenue tracking, invoicing).
- Identify and develop growth opportunities within existing accounts, using a consultative approach.
- Participate in the preparation of service offerings, proposals, and the follow-up of commercial activities (including CRM).
Requirements
- 5 to 8 years of experience in account development, ideally in technology professional services.
- Experience in account management with the ability to grow client relationships over time.
- Proficiency with CRM tools (HubSpot, Salesforce, Dynamics) and comfort with analytical tools (Excel).
- Good understanding of custom software development and technology solution delivery.
- Ability to manage multiple accounts in a dynamic environment with rigour and organization.
- Excellent written and verbal communication skills.
- Bilingualism required (French and English).*
- Relevant university degree (business administration, technology, or equivalent).
Benefits
- Vacation bank of 3 weeks per year.
- 5 additional fixed days off during the winter holidays.
- Flexible personal days to handle life’s ups and downs.
- Deferred Profit Sharing Plan (DPSP) and RRSP with employer contributions.
- Group insurance with broad coverage.
- Telemedicine and Employee Assistance Program via Telus Health.
- Paid training, certification and association expenses.
- Spiri-Flex reimbursements of $300 per year for health, ergonomics, and connectivity-related expenses.
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