Collecting delinquent accounts for Truist, a financial services company. Achieving performance expectations and providing exceptional client service.
About the role
- Specialist, Collections responsible for accounts receivable collection at S&P Global. Ensuring timely payment following policies while delivering excellent customer service in a hybrid setup.
Responsibilities
- Follow-up with clients rigorously over calls and emails for payments of overdue invoices.
- Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services.
- Accountable for all customer disputes and owning these through to resolution.
- Ensure that all activities undertaken are completed in line with our internal controls and published processes.
- Undertake Sales Ledger account reconciliations as required.
- Respond promptly and completely to both customer and internal enquiries.
- Escalation of debt issues to account manager & line manager.
- Work closely with order management, customer service, cash applications and sales management teams to resolve customer queries & dispute in time.
- Provide general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/procedures, payment histories, statements of account, etc.
- Note and report customer status through account reviews, account notes and meetings with various business stakeholders.
- Assist in the maintenance of customer contact information.
- Perform other related tasks as required.
Requirements
- 2+ years of experience in B2B collections environment
- Excellent verbal and written English communication
- Excellent problem solving skill
- Commitment to excellent customer service
- Strong attention to detail, goal-oriented
- Ability to prioritize and manage multiple responsibilities and meet deadlines
- Basic knowledge of MS Office Suite including Excel a plus
- Knowledge of SAP, Salesforce or HighRadius in AR environment is a great add-on
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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