Junior MI Analyst at Specsavers enhancing reporting procedures and delivering data analysis for key operational improvements. Collaborating with management for effective decision support in the Contact Centre.
Responsibilities
take ownership of maintaining and enhancing routine reporting procedures
deliver analysis that supports and recommends key decisions for improvements within the Contact Centre
maintain and improve routine reporting procedures
deliver data analysis to support key decision-making
work closely with the Contact Centre management team, wider colleagues and stakeholders
Requirements
problem solving skills
key eye for detail
proactive attitude
Basic familiarity with data tools and technologies
strong communication and influencing skills
Benefits
hybrid environment with an expectation to be on-site 3 days out of 5
Support for learning and growth in areas such as Power BI, SQL, and basic Python
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