Senior Support Technician at First Focus providing technical support aligned to Australian business hours. Collaborating with clients and engineers in a hybrid working setup.
About the role
- Technical Support Manager overseeing implementation and support of Newgen Loan Origination system for SouthState. Engaging with product teams and ensuring optimal platform performance across the organization.
Responsibilities
- Oversee the implementation, optimization, and support of the Newgen Consumer Loan Origination system.
- Drive the vision and strategy for leveraging Newgen Consumer Loan Origination Platform and other related tools across the bank.
- Work cross-functionally with various departments to gather requirements and feedback.
- Monitor and ensure the reliability, performance, and data integrity of the platforms.
- Spearhead training and knowledge transfer initiatives to enhance user proficiency and adoption of the solution.
Requirements
- Bachelors’ degree required in Information Technology or related discipline.
- Advanced degree preferred.
- 10+ years in financial services and technology management.
- Project Management, Incident Management experience.
- Advanced knowledge MS Office tools, particularly Excel, PowerPoint, Visio, Word, and SharePoint.
- Project Management Professional certification.
- Agile software delivery certifications preferred.
Benefits
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
BY
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