Customer Service Executive handling customer telephone enquiries and supporting HKT financial services related follow up activities. Following procedures to safeguard company image and deliver professional resolution.
About the role
- Analista de Atendimento integrating the team to provide excellent customer support in credit analysis automation. Managing technical inquiries and ensuring client satisfaction with efficient solutions.
Responsibilities
- Atender e registrar solicitações dos clientes por meio de ferramentas de atendimento (telefone, e-mail, chat, etc.);
- Fornecer suporte técnico de nível 1, realizando diagnósticos iniciais e triagem de problemas;
- Resolver questões simples relacionadas ao funcionamento do sistema, como login, configurações e erros comuns;
- Escalar incidentes de maior complexidade para equipes de nível superior (suporte nível 2 ou desenvolvedores);
- Acompanhar tickets até a resolução, mantendo os clientes informados sobre o status;
- Auxiliar na criação e atualização de documentação de suporte, FAQs e tutoriais;
- Garantir a satisfação do cliente por meio de um atendimento ágil e eficaz.
Requirements
- Experiência prévia em suporte técnico ou atendimento ao cliente, preferencialmente em empresas de tecnologia ou sistemas financeiros;
- Conhecimento em informática, redes e sistemas operacionais;
- Boa comunicação verbal e escrita;
- Habilidade para trabalhar em equipe e gerenciar múltiplas tarefas simultaneamente;
- Perfil pró-ativo, paciente e orientado a soluções;
- Desejável: Conhecimento em sistemas de análise de crédito ou plataformas de automação.
- Superior Completo em Administração e/ou áreas correlatas.
Benefits
- Ótimo ambiente de trabalho
- Espaço com copa e máquinas de café/alimentos
- Espaço virtual de aprendizagem
- Horário de trabalho: Segunda a Quinta Feira 8h as 18h e Sexta Feira 8h as 17h.
- Modelo Hibrido.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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