Hybrid VP

at Solera, Inc.

• Job title: VP
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Westlake, United States

About the role

• Head of Hollander at Solera, responsible for sales growth and customer retention strategies. Leading teams and representing the brand at key industry events.

Responsibilities

• Drive sales and retention strategies that maximize customer lifetime value and exceed annual performance targets.
• Oversee key account relationships, personally engaging with at-risk or strategic customers to secure retention and expansion.
• Represent Hollander at SAC, ARA, eBay, and other industry events to strengthen brand presence and build strategic partnerships.
• Track, analyze, and report on performance metrics across all stages of the customer journey to inform executive decision-making.
• Lead, recruit, and develop a high-performing account management and sales team, fostering a culture of accountability and excellence.
• Provide mentorship and coaching that improves retention outcomes, customer satisfaction, and overall sales performance.
• Set, monitor, and enforce performance KPIs aligned to bookings, onboarding, and retention goals.
• Ensure CRM discipline and accurate pipeline management in Salesforce.
• Collaborate with Product, Marketing, and Customer Support to align on messaging, go-to-market execution, and customer engagement strategies.
• Identify risks, whitespace opportunities, and process improvements through data-driven analysis.
• Champion best practices in onboarding, customer consultation, and product adoption.
• Serve as the primary voice of Hollander’s customer base in cross-functional leadership forums.
• Partner with internal teams to ensure customer needs inform product strategy and business priorities.
• Deliver regular performance updates and insights to senior leadership, aligning execution with Hollander’s long-term growth strategy.

Requirements

• Bachelor’s degree (preferred) in business, sales, marketing, or a related field.
• 10+ years of proven experience in sales leadership, customer retention, or account management.
• Track record of exceeding performance targets (current performance 108% to plan for FY26).
• Strong executive presence with the ability to represent Hollander externally at industry events and with customers.
• Exceptional communication and interpersonal skills, with the ability to influence at all levels.
• Proven ability to develop and execute customer-focused growth and retention strategies.
• Experience leading cross-functional teams in a dynamic, transformative business environment.
• Willingness to travel as needed to represent Hollander globally.

Benefits

• Health insurance
• Retirement plans
• Paid time off