Supervisor of road activities at Escondida mine ensuring compliance with safety and operational standards. Focus on improving truck fleet performance and adhering to production plans.
About the role
- Manager for Proactive Trust & Safety Operations overseeing detection framework at Snap Inc. Collaborates with cross-functional teams to enhance user safety and drive improvements across systems.
Responsibilities
- Act as the primary subject matter expert and accountable leader for elements of Snap’s proactive detection system
- Enhance the team’s work through recommendations for optimizing tooling, as well as process development and improvement, and drive implementation of the solutions
- Work closely with other proactive detection team members to ensure seamless collaboration and parity across detection systems
- Manage detection operations against quality targets in a highly dynamic and fast-paced environment
- Manage detection-related escalations, including triaging, assessing prioritization, communicating with impacted stakeholders, and developing responsive plan
- Oversee vendor-supported labeling work, providing guidance and feedback to achieve optimal operational outcomes
- Track detection-related metrics and identify new opportunities for measuring the impact of the team’s work
- Analyze and audit data to identify user trends and malicious behavior, and work with team to make responsive changes
- Take ownership of XFN communication regarding detection work, ensuring internal stakeholders are aware of priorities, progress and challenges, and understand the reasons behind them
- Conduct research and source intelligence related to high priority harm areas
- Model leadership and actively mentor others; review team members’ work as needed
- Anticipate project risks, negotiate with decision makers, and balance business needs versus technical constraints in the context of large and complex business problems
- Develop and conduct training for other T&S team members
- Create and maintain knowledge management documentation
Requirements
- Bachelor’s degree
- 8+ years of experience working in technology, safety, or a related field
- Comfort working within a content moderation environment, including frequent exposure to sensitive content
- Experience managing multiple projects end to end, demonstrating ability to prioritize tasks, track deliverables and work independently with minimal supervision
- Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights (Advanced EXCEL, Google Sheets, Grafana etc.)
- Experience in process optimization projects and identifying performance improvement opportunities
- Familiarity with machine learning, including LLMs
- Background working effectively with cross-functional teams at all levels of the company
- Excellent verbal and written communication skills, and ability to communicate effectively and appropriately within all levels of the organization
- Highly attentive to detail
- Ability to prioritize, focus and thrive in a dynamic work environment, and to adapt to evolving business needs
- Ability to comfortably navigate ambiguity and gray areas, and confidently make decisions despite imperfect or incomplete information
- Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product
- Ability to work flexible hours, including rotational weekends on-call
Benefits
- Paid parental leave
- Comprehensive medical coverage
- Emotional and mental health support programs
- Compensation packages that let you share in Snap’s long-term success
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