Lead Systems Engineering Value Stream and manage a team of systems engineers at Northrop Grumman. Drive value stream integration for major defense systems development milestones.
About the role
- Systems Engineer at Smile Train supporting hybrid infrastructure for cleft lip and palate treatment. Collaborating with technical teams and providing escalated support for reliable operations.
Responsibilities
- Work directly with business owners to understand operational needs and translate them into technical solutions
- Support end-user technologies including identity access, devices, connectivity, and productivity tools
- Provide escalated technical support for end users, partnering with the Service Desk and MSP as needed
- Support and maintain on-premises servers, cloud infrastructure, and core systems
- Coordinate daily infrastructure operations with a Managed Service Provider
- Monitor system health, performance, and capacity; respond to incidents and service issues
- Perform routine maintenance including patching, updates, and backups
- Support networking and connectivity (LAN, WAN, VPN, cloud networking)
- Apply cybersecurity best practices such as secure configurations, access controls, and vulnerability remediation
- Assist with troubleshooting issues affecting applications, platforms, and end users
- Maintain clear documentation, runbooks, and system configurations
- Collaborate with internal teams and vendors to support reliable, secure technology services
Requirements
- 4–6 years of experience in systems engineering, systems administration, or infrastructure support roles
- Experience supporting hybrid environments (on-premises and cloud)
- Working knowledge of Windows and/or Linux server administration
- Familiarity with cloud platforms (AWS, Azure, or similar)
- Basic to intermediate understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VPNs)
- Demonstrated security awareness in day-to-day system administration
- Strong troubleshooting, organizational, and communication skills
Benefits
- Comprehensive health, dental, vision, and pharmacy benefits
- 403(b) retirement plan with employer match
- Generous PTO, holidays, and paid family leave
- Professional development and learning opportunities
- Hybrid work environment from our Midtown Manhattan office
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