Senior Network System Engineer at Kempower focusing on connectivity for fast charging solutions. Collaborating on embedded Linux, networking technologies, and IoT infrastructures for worldwide chargers.
SF
Hybrid Principal Systems Engineer
Posted 4 months ago
About the role
- Principal Systems Engineer leading improvement initiatives for mission-critical applications at Fidelity Investments. Enhancing reliability, automation, and observability across contact center applications.
Responsibilities
- Lead high-impact initiatives to improve observability, automation, and operational efficiency
- Champion proactive monitoring and telemetry to reduce incidents and improve response times
- Drive automation and self-service solutions to eliminate manual intervention
- Establish and track SLIs/SLOs to improve reliability and performance
- Collaborate with engineering, product, and business leaders to resolve top associate-impacting issues
- Communicate progress and outcomes to senior leadership and stakeholders
Requirements
- 10+ years in technology operations, systems engineering, or production support leadership
- Proven ability to lead complex, cross-functional improvement initiatives in large-scale environments
- Demonstrated success mentoring teams and fostering a culture of operational excellence
- Strategic thinker with a track record of identifying key issues and driving measurable outcomes
- Skilled in stakeholder management and influencing across technical and business teams
- Comfortable using KPIs and metrics to guide decisions and communicate impact
- Strong communication skills with the ability to present to senior leadership
- Deep knowledge of ITSM, incident/problem management, and process optimization
- Hands-on experience with observability tools (OTEL, Splunk, DataDog, Prometheus, Grafana)
- Proficiency in scripting and automation (Python, Bash, PowerShell)
- Experience with cloud and on-prem environments (AWS, Azure, GCP)
- Understanding of networking, load balancing, and security fundamentals
- Agile and DevOps mindset with CI/CD experience
- Certifications such as ITIL, AWS, or SRE are a plus.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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