Junior Microsoft Workplace Consultant supporting clients with Microsoft 365 solutions and infrastructure management. Involves scripting, customer consulting, and working with cloud technologies.
About the role
- Senior Business Systems Analyst enhancing customer experience through data analytics and system integration at Genesys. Collaborating with cross-functional teams to drive insights from customer signals and technology.
Responsibilities
- Work with technical and non-technical stakeholders to identify and integrate VoC signals across systems.
- Help customers (internal and external) understand their technology stack, data flows, and opportunities for insight.
- Analyze, document, and maintain workflows across various enterprise platforms (CRM, CLM, Billing, etc.).
- Translate business and VoC needs into functional, system, and data requirements; proactively innovate to expand VoC signal coverage and depth.
- Partner with analytics teams to support and validate reporting/Tableau dashboards.
- Trace and resolve data discrepancies across upstream and downstream systems.
- Collaborate with data engineering teams on data models and transformations.
- Communicate impacts, risks, and trade-offs related to system and data changes.
Requirements
- 7+ years of experience as a Business Systems Analyst or similar role.
- Experience supporting CRM, CLM, Billing, and/or data warehouse platforms (e.g.,Snowflake, BigQuery, Redshift).
- Experience working on Qualtrics, Medallia, Pendo, Pointillist, Gainsight and other systems that capture VoC signals.
- SQL skills for data analysis and troubleshooting.
- Excellent story-telling through data; experience working with Tableau dashboards and reporting.
- Ability to trace end-to-end data flows across systems.
- Strong communication, analytical, and documentation skills.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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