DevOps Automation Engineer designing and implementing AWS monitoring and automation solutions. Working collaboratively to enhance service delivery for enterprises and public sector organizations.
About the role
- IT Automation Engineer automating manual tasks for Smartsheet's IT and Security teams. Focused on improving operational efficiency through scripting and workflow tools for Tier 1 operations.
Responsibilities
- Identify repetitive Tier 1 tasks (e.g., password resets, ticket routing, patch triggers) and build solutions to fully automate them.
- Develop and deploy Freshservice orchestrations integrated with core systems like AD, M365, and Jamf using APIs.
- Write and maintain robust PowerShell/Python scripts for endpoint management and service maintenance tasks.
- Track the success rates of deployed automations, document new workflows, and continuously optimize processes for efficiency.
Requirements
- 3+ years of IT or DevOps experience with a strong focus on scripting and system integration.
- Strong grasp of ITSM processes and experience working with APIs for integration.
- Proven automation portfolio using tools like Freshservice Workflow Automator, Power Automate, or RPA platforms.
- Experience with tools like PowerShell, Python, Intune, and Active Directory.
- Analytical mindset, strong problem-solving skills, and discipline in technical documentation.
Benefits
- Equal Opportunity Employer
- Inclusive environment
- Comfortable interview experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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