Forward Deployed Automation Engineer designing and deploying automation solutions. Collaborating with operational teams to enhance efficiency and operational performance at TELUS Digital.
Responsibilities
Build High-Impact Automations
Design, develop, and deploy automation solutions that eliminate manual work and improve operational efficiency across Workforce Management and operational processes.
Operate as a Forward Deployed Engineer
Work directly with operational teams on the operations floor to observe workflows, identify inefficiencies, and uncover automation opportunities.
Rapid Prototype-to-Production Development
Build functional prototypes quickly, test them with SMEs and operational teams, and iteratively refine solutions until they are ready for production deployment.
Develop Tier 1–2 Automations
Create scripts, RPA workflows, data pipelines, and integrations that automate operational tasks such as reporting preparation, data extraction, scheduling administration, and operational monitoring.
Operational Process Discovery
Observe operational workflows directly on the operations floor, partnering with Team Leads and analysts to identify repetitive tasks, reporting bottlenecks, and manual processes suitable for automation.
Apply Intelligent Automation Approaches
Leverage RPA, scripting, APIs, data integrations, and Agentic AI approaches to build intelligent automation solutions capable of handling complex workflows.
Collaborate Closely with Operations
Maintain daily interaction with Team Leads, analysts, and operational SMEs to gather feedback and continuously refine automation solutions through iterative development.
Enable Citizen Automation
Support and guide operational leaders in building their own simple automations, helping scale automation capabilities across the organization.
Teach and Mentor Automation Practices
Promote automation thinking and best practices within operations by coaching teams and encouraging innovation at the frontline level.
Build Business Impact Cases
Quantify the operational impact of automation initiatives by measuring time savings, productivity improvements, and efficiency gains. Develop business cases demonstrating ROI and operational value.
Present Solutions and Outcomes
Communicate automation opportunities, prototypes, and results clearly through presentations, demos, and documentation for both operational and leadership audiences.
Ensure Automation Reliability and Quality
Validate automation outputs through sandbox testing and SME validation, ensuring production deployments are stable and reliable.
Requirements
Strong proficiency in:
- Python (preferred)
- PowerShell or similar scripting languages
- Automation frameworks and workflow orchestration tools
Experience developing automation solutions using platforms such as:
- UiPath
- Automation Anywhere
- Power Automate
- Custom automation frameworks
Strong experience with:
- SQL and data querying
- Data transformation and automation pipelines
- API integration and service-based architectures
- REST APIs and system integrations
Experience working with modern engineering environments such as:
- AWS, Azure, or GCP
- Docker or containerized workflows
- CI/CD pipelines
- Cloud-based automation architectures
You must demonstrate a strong capability and eagerness to implement modern AI-driven automation approaches.
We expect candidates to have practical knowledge of, or demonstrated ability to rapidly adapt to:
- API integration with modern LLMs (OpenAI, Gemini, etc.)
- Retrieval-Augmented Generation (RAG) concepts
- Agentic AI workflows and AI-based decision automation
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