Hybrid Forward Deployed Automation Engineer

Posted 12 hours ago

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About the role

  • Forward Deployed Automation Engineer designing and deploying automation solutions. Collaborating with operational teams to enhance efficiency and operational performance at TELUS Digital.

Responsibilities

  • Build High-Impact Automations
  • Design, develop, and deploy automation solutions that eliminate manual work and improve operational efficiency across Workforce Management and operational processes.
  • Operate as a Forward Deployed Engineer
  • Work directly with operational teams on the operations floor to observe workflows, identify inefficiencies, and uncover automation opportunities.
  • Rapid Prototype-to-Production Development
  • Build functional prototypes quickly, test them with SMEs and operational teams, and iteratively refine solutions until they are ready for production deployment.
  • Develop Tier 1–2 Automations
  • Create scripts, RPA workflows, data pipelines, and integrations that automate operational tasks such as reporting preparation, data extraction, scheduling administration, and operational monitoring.
  • Operational Process Discovery
  • Observe operational workflows directly on the operations floor, partnering with Team Leads and analysts to identify repetitive tasks, reporting bottlenecks, and manual processes suitable for automation.
  • Apply Intelligent Automation Approaches
  • Leverage RPA, scripting, APIs, data integrations, and Agentic AI approaches to build intelligent automation solutions capable of handling complex workflows.
  • Collaborate Closely with Operations
  • Maintain daily interaction with Team Leads, analysts, and operational SMEs to gather feedback and continuously refine automation solutions through iterative development.
  • Enable Citizen Automation
  • Support and guide operational leaders in building their own simple automations, helping scale automation capabilities across the organization.
  • Teach and Mentor Automation Practices
  • Promote automation thinking and best practices within operations by coaching teams and encouraging innovation at the frontline level.
  • Build Business Impact Cases
  • Quantify the operational impact of automation initiatives by measuring time savings, productivity improvements, and efficiency gains. Develop business cases demonstrating ROI and operational value.
  • Present Solutions and Outcomes
  • Communicate automation opportunities, prototypes, and results clearly through presentations, demos, and documentation for both operational and leadership audiences.
  • Ensure Automation Reliability and Quality
  • Validate automation outputs through sandbox testing and SME validation, ensuring production deployments are stable and reliable.

Requirements

  • Strong proficiency in:
  • - Python (preferred)
  • - PowerShell or similar scripting languages
  • - Automation frameworks and workflow orchestration tools
  • Experience developing automation solutions using platforms such as:
  • - UiPath
  • - Automation Anywhere
  • - Power Automate
  • - Custom automation frameworks
  • Strong experience with:
  • - SQL and data querying
  • - Data transformation and automation pipelines
  • - API integration and service-based architectures
  • - REST APIs and system integrations
  • Experience working with modern engineering environments such as:
  • - AWS, Azure, or GCP
  • - Docker or containerized workflows
  • - CI/CD pipelines
  • - Cloud-based automation architectures
  • You must demonstrate a strong capability and eagerness to implement modern AI-driven automation approaches.
  • We expect candidates to have practical knowledge of, or demonstrated ability to rapidly adapt to:
  • - API integration with modern LLMs (OpenAI, Gemini, etc.)
  • - Retrieval-Augmented Generation (RAG) concepts
  • - Agentic AI workflows and AI-based decision automation
  • - Advanced prompt engineering and orchestration

Benefits

  • Private medical and life insurance from day one
  • Budget for professional growth (certifications)
  • Schedule flexibility.
  • Extra bonus based on performance.

Job title

Forward Deployed Automation Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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