Senior Manager, Product Management overseeing a correspondence platform at Capital One. Leading product lifecycle, collaborating with teams to enhance customer communication processes.
About the role
- Product Owner driving the vision, delivery, and continuous improvement of digital products at Smartbox Group. Collaborating with stakeholders and teams to ensure business alignment and value delivery.
Responsibilities
- Contribute to and execute the Salesforce product vision, roadmap, and backlog
- Lead initiatives focused on automation and optimisation of customer acquisition flows, portfolio management, and sales service processes
- Own and manage the product backlog, ensuring priorities are clear and aligned with business objectives
- Gather, analyse, and translate business requirements into well-defined user stories and acceptance criteria
- Collaborate with cross-functional teams (engineering, design, operations) to deliver high-quality product increments
- Lead agile ceremonies, including backlog refinement, sprint planning, reviews, and demos
- Balance stakeholder expectations, technical constraints, and delivery timelines
- Track product performance using KPIs, user feedback, and data insights
- Drive continuous improvement, change management, and user adoption
Requirements
- Proven experience as a Product Owner, Product Manager, or in a similar role
- Strong understanding of agile product development methodologies (Scrum, Kanban)
- Excellent communication and stakeholder management skills
- Ability to prioritise effectively and make data-informed decisions
- Experience working with cross-functional teams in a fast-paced environment
- Strong problem-solving mindset with a focus on user and business value
- Nice to Have: Experience working with CRM platforms or enterprise business systems
- Salesforce experience or familiarity (e.g. Sales Cloud, Service Cloud, or platform customisation)
- Experience with system integrations or third-party applications
- Product or agile certifications (CSPO, SAFe, or similar)
Benefits
- Ownership of high-impact initiatives on a critical business platform
- High visibility and close collaboration across teams
- The opportunity to shape product strategy and long-term platform direction
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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