Ingénieur matériaux spécialisé en composites pour protection thermique chez ArianeGroup. Développement de nouveaux matériaux et optimisation de procédés en milieu spatial.
About the role
- Senior IT Services Engineer managing critical incidents and leading IT projects for hybrid environments. Ensuring service quality and implementing automation to enhance IT support efficiency.
Responsibilities
- Eliminate recurring incidents through permanent fixes
- Build and extend automation to remove manual work
- Lead Sev-1 and Sev-2 incidents and close within SLA
- Coach L1 and L2 teams on tools and best practices
- Lead complex IT projects end to end
- Supervise service teams and drive client improvement
- You ensure all services meet contractual and SLA commitments
- You use data to improve service quality and reliability
- You listen to clients and turn feedback into real technical change
Requirements
- Bachelor degree in Computer Science or Information Technology
- Professional certifications preferred ITIL Microsoft or similar
- Minimum 8 years experience in IT support or managed services
- Strong background in enterprise environments
- Strong problem management and trend analysis skills
- Hands on scripting and automation experience
- Clear leadership during critical incidents
- Ability to train and mentor technical teams
- Strong client and stakeholder alignment skills
- Proven project delivery across multiple workstreams
Benefits
- A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.
- Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.
- Supportive & collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.
- A space for every personality: Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work.
- Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for you.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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