Designs and implements IoT control solutions across multi - site environments for Keedian. Focuses on practical, cost - efficient solutions that ensure operational reliability.
About the role
- ICT Support-Engineer providing customer support and handling technical issues for cloud and IT services. Collaborating with clients and maintaining network systems in a hybrid environment.
Responsibilities
- Acts as a competent point of contact for our customers
- Performs on-site commissioning of client, server, and network systems
- Covers assigned helpdesk days
- Responsible for receiving, qualifying, and prioritizing incidents and support requests
- Troubleshoots and resolves incidents largely independently within the scope of your expertise
- Opportunity to gradually take operational responsibility for individual SLYNET services
- This includes serving as the technical contact, maintaining, and further developing the service
Requirements
- ICT specialist (Informatiker EFZ) with at least 1 year of professional experience, or suitable career changers
- Broad-based IT knowledge in Microsoft systems and cloud environments
- Independent problem solving through an analytical and structured working approach
- Strong willingness to learn and quick grasp of new concepts
- Knowledge of Windows Server and client systems, remote desktop environments, Active Directory, virtualization solutions, and IP networking
- Enjoys direct customer contact
- Willingness to participate in on-call duty
- Fluent written and spoken German and ability to communicate in English
- French language skills are an advantage
- Team-oriented work style with a sense of responsibility and reliability
Benefits
- Varied responsibilities with development potential and freedom to contribute your own ideas
- Diverse customer base
- Young, dynamic, and collegial team
- Open corporate culture where employees are involved in decision-making
- Dynamic, owner-managed company in the growing cloud services market
- Flexible hybrid working model possible
- Ability to plan your working hours within a defined framework
- No open-plan offices; personalized workspace setup
- 50% contribution toward covered and reserved parking
- Budget to choose your own hardware from the company catalog
- Continuous feedback through OKR (Objectives and Key Results)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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