Data Analyst providing analytical support for the Strategic Pipeline Alliance project. Involves data collection, analysis, and improvements using Power BI dashboards and reports.
About the role
- Data Analyst focused on strategic data analysis for Customer Success at Sizebay. Enhancing customer operations by clarifying complex data into actionable insights.
Responsibilities
- Analyze customer databases (exchanges and returns, orders, categories, time periods)
- Identify patterns, variations, and opportunities for improvement
- Support CSMs in building strategic reports for meetings and QBRs
- Calculate the financial impact of reducing exchanges and other performance improvements
- Structure comparative analyses (before/after, by category, by period)
- Create standardized analysis models and templates for the team
- Support the identification of churn risks through data
- Translate complex data into clear explanations for clients and leadership
- Work together with CS, Product, and Operations to drive continuous improvement.
Requirements
- Advanced Excel or Google Sheets
- Knowledge of BI tools and/or Looker Studio
- Strong analytical skills and logical reasoning
- Experience analyzing operational, financial, or performance data
- Ability to structure unorganized data
- Minimum intermediate English (reading and writing)
- Good written and verbal communication
- Organized, autonomous, and able to prioritize
- Ability to turn numbers into a business narrative
- Desirable/plus: Fluent English; Experience with SQL; Prior experience at SaaS companies; Knowledge of metrics such as churn, LTV, conversion, retention; Experience analyzing e-commerce data; Knowledge of the fashion market; Experience supporting Customer Success teams.
Benefits
- Swile meal (or food) voucher: BRL 567.00 fixed value with a BRL 1.00 payroll deduction
- Ideal transportation voucher: 6% payroll deduction
- Life insurance
- Swile multi-benefits: BRL 350.00 monthly for flexible use (food, transport, mobility, or education)
- Unimed health plan after 3 months, with 50% co-payment
- Wellhub: corporate well-being platform
- Day off on your birthday
- Tuesday and Thursday: Fruit day
- Treats on special occasions
- Sizeday: internal party every three months linked to a social initiative
- Coffee and cookies: available daily
- On-site parking
- Yoga: once a month
- Quick: once a month
- Working hours: Monday to Friday from 08:30–12:00 and 13:00–18:00, with a 1-hour lunch break
Job title
Job type
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Degree requirement
Tech skills
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