Onboarding & Implementation Manager enhancing client experiences for EMEA at Meltwater. Collaborating across teams and leading implementations for seamless adoption of SaaS solutions.
About the role
- Implementation Consultant managing customer onboarding and training for Simpro's products. Hybrid role involving remote work and travel to client sites across the UK.
Responsibilities
- Work with new clients to understand their business requirements.
- Help the customer to customise and configure the product to meet their specific goals.
- Conduct on-site and remote consultancy sessions and training for end-users.
- Support users with their initial use of the product.
- Follow and adapt implementation plans.
- Conduct post-implementation support to ensure system confidence and customer satisfaction.
Requirements
- Full UK Driving Licence and own vehicle.
- A professional and consultative approach.
- Excellent training delivery skills, with an ability to tailor methods to suit different needs.
- Experience supporting end customers with Software or Web products.
- Understanding of business processes and workflows.
- The ability to prioritise, meet deadlines and deliver rapid outcomes.
- Confidence to adapt and learn new programs, and systems.
Benefits
- A generous annual leave entitlement plus a personal leave entitlement
- Private Health Insurance
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
- Life Insurance
- Company pension scheme, with an uncapped 5% employer contribution
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'!
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
- A discounts and cash back scheme
- Casual dress and relaxed office environment
- Opportunities for career progression and development
- Diverse training & internal networking opportunities across all of our product lines
- Service recognition awards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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