Client Service Manager managing relationships and growing accounts for AND Digital, a tech company focused on closing the digital skills gap.
About the role
- Client Support role at Sifted leveraging AI for logistics intelligence. Supporting client on-boarding, training, and issue resolution within a hybrid work model.
Responsibilities
- Support the team with on-boarding, implementation, training, adoption, retention, and high levels of customer satisfaction
- Field incoming support requests via web, telephone, or email
- Resolve incidents and support requests within Salesforce
- Troubleshoot software issues, bugs, and questions
- Perform accurate manual data entry tasks
- Update and maintain client information in Salesforce & Shipcents
Requirements
- 1-3 years direct client support experience preferred
- Bachelor's Degree or equivalent experience
- Familiarity with Salesforce is highly desired
- Ability to quickly gain in-depth knowledge of Sifted solutions, industry trends and competition
- Excellent verbal and written communication skills
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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