Head of Field Engineering at Oumi managing customer - facing technical function. Leading strategy, execution, and partnership with sales for successful AI adoption.
About the role
- Field Service Engineer for Siemens Healthineers, maintaining Varian Proton Therapy systems and ensuring customer operational support and safety. Involved in technical liaison, report generation, and compliance training.
Responsibilities
- Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines to perform activities under the safest working conditions.
- Provide highly visible customer support including assisting our customer in the operation of the system.
- Serve as a company liaison with the customer on technical and/or administrative matters.
- Perform all operational quality checks including planned maintenance in a timely manner.
- Providing accurate, detailed and concise field service reports
- Complete required assignments, Service Technical Bulletins and Upgrades in a timely manner.
- Complete mandatory training assignments and certifications on time to maintain FDA compliance.
- Become proficient in the use of internal software applications for both the business and Proton System such as Microsoft Office Suite, SAP, Salesforce, Siemens PLC GUI and Varian Treatment Control applications.
- Be responsible for and/or support other field service site roles such as Site Safety Coordinator, Spare Parts Inventory Controller or Radiation Safety Coordinator.
- Meet all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.
Requirements
- Associate’s degree in an Engineering Technologies field of study OR 2 Years of prior applicable experience in military or high tech industry
- Must be able to occasionally work at heights above 20 feet or in cramped spaces
- Fluency in English, both written and spoken
- Must have a customer focused attitude
- Ability to troubleshoot by utilizing technical drawings and employment of root cause methodologies
- Candidates are expected to demonstrate intermediate level of knowledge in the proper use of the following tooling: Mechanical (Torque Wrenches; Precision Gauges & Levels; Vernier Scales, Calipers and Micrometers; Drills, Saws, Taps and Dies; Lubrication and Adhesives) and Electrical (Digital Multi-Meter, Oscilloscopes, Circuit/Component tooling; Soldering)
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
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