Accounting and Controlling Specialist at ELMI Power GmbH managing financial processes. Collaborating closely with CFO, COO, and CEO in a dynamic environment.
About the role
- Customer Success Specialist with a focus on accounting, guiding clients in onboarding for Sibill. Building enduring relationships while providing technical support.
Responsibilities
- Guidare i nuovi clienti nel processo di onboarding e configurazione della piattaforma
- Fornire supporto tecnico di primo livello e risolvere eventuali problemi
- Costruire e mantenere relazioni forti e durature con i clienti
- Raccogliere e condividere feedback dei clienti con i team prodotto e tech
- Aiutare a progettare processi scalabili di Customer Success man mano che il team cresce
- Agire come partner di fiducia per i clienti
Requirements
- Almeno 2 anni di esperienza in studi contabili/commercialisti, finance o controlling
- Vuoi passare a un ruolo che unisce Customer Success e Account Management
- Ti piace lavorare con i clienti e risolvere problemi complessi
- Sei curios* e a tuo agio con la tecnologia
- Sei organizzato, proattivo e orientato al risultato
- Punti extra se hai esperienza in aziende B2B SaaS, startup o usi strumenti come Notion, Slack, HubSpot
Benefits
- Ticket restaurant (8€/giorno)
- Smart Working - Modello ibrido (ci piacerebbe vederti almeno un paio di volte alla settimana in ufficio a Milano)
- Budget welfare (400€)
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