Customer Account Manager at Citeo ensuring billing and collections for eco - friendly packaging solutions. Collaborating with clients and managing contracts while maintaining financial integrity.
About the role
- Accounts Receivable Administrator for IronOrbit managing client collections and inquiries, ensuring timely payments and collaboration with internal teams.
Responsibilities
- Prepare, verify & record customer payments, credit memos & transactions. Maintain and update customer files and notations within accounting system.
- Review weekly AR reports, identify delinquent accounts & initiate collections communications.
- Proactively escalate problematic accounts to management for review/action.
- Proactively obtain approvals, schedule payments and follow up with clients by phone and email to expedite payment of balances due.
- Remedy declined/expired credit card transactions/ACH returns & update file information.
- Assist with invoicing clients for products and services sold including split billing.
- Assist with performing audits of licensing and other client services for revenue assurance initiatives.
- Verify and report discrepancies found in records.
- Build and maintain a positive rapport with clients and internal team.
- Maintain weekly notes, schedule customer follow-ups and document collections activity/disputes.
- Communicate payment expectations clearly and professionally.
- Arrive fully prepared for AR review calls with accurate up to date information, status on outstanding items and any questions or issues identified in advance & ready for discussion.
- Receive physical check payments obtained from on premise lockbox twice weekly. Post and deposit checks.
- Apply customer payments accurately daily (ACH, wire, online portals)
- Research and resolve partial or unreconciled payments.
- Coordinate with customers and internal teams when payment issues arise.
Requirements
- 3+ years experience in AR, billing, collections, or accounting operations.
- Experience with accounting software (Netsuite, Quickbooks, etc)
- Working knowledge of MS office suite, particularly Excel.
- Strong accountability and follow-through.
- Proactive communication-speaks up early when something is unclear, delayed or blocking progress.
- Reliable task execution-completes action items before deadlines and updates notes in real time.
- Preparedness- comes to meetings fully briefed with aging reviewed beforehand.
- General knowledge of economic and accounting principles and reporting of financial data.
- Exceptional customer service skills and attention to detail.
- Critical thinker who acts as a strategic partner to the accounting team.
- Ability to follow through and manage time independently.
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