Back End Engineer maintaining and improving Perl - based systems at Netcraft. Work includes developing product features and ensuring operational reliability within a hybrid setup.
About the role
- Server Engineer at Shake Shack maintaining reliability, scalability, and security of end user computing and Shack systems. Managing image deployment, troubleshooting, and collaborating across departments for system improvements.
Responsibilities
- Develop, test, and maintain images for critical systems including POS servers, desktops, tablets, etc.
- Own and continuously improve desktop provisioning automation, ensuring the best experience for our corporate and restaurant end users for both new and replacement desktops and laptops.
- Coordinate with 3rd parties to stage and configure equipment pre-deployment
- Manage, maintain, patch, and coordinate deployments to enterprise Windows, Mac, Teams rooms, and iOS systems leveraging JAMF, Meraki MDM, Teams administration, and Intune.
- Acts as escalation point for Shake Shack IT Support Team, troubleshooting and resolving advanced endpoint technical problems.
- Accountable for meeting KPIs and SLAs, assisting management and the team by developing automations and enhancements to improve end user experience, patching levels, and system uptime.
Requirements
- Demonstrated experience supporting brick and mortar location and corporate end user computing in a 250+ location enterprise
- Experience coordinating activities with 3rd party vendors supporting engineering, staging, site installations, and testing, etc.
- Experience collaborating with various business units including Finance, Project Management, Security, and Network teams.
- Proven image management experience
- Hands-on experience with POS and store technology
- Experience with Intune and JAMF MDM
- Strong understanding of MDM concepts and processes
- Practiced with Microsoft Graph and PowerShell scripting
- Understanding of Azure governance and M365 licensing
Benefits
- Weekly Pay and Performance bonuses
- Shake Shack Meal Discounts
- Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
- Medical, Dental, and Vision Insurance*
- Employer Paid Life and Disability Insurance*
- 401k Plan with Company Match*
- Paid Time Off*
- Paid Parental Leave*
- Access to Employee Assistance Program on Day 1
- Pre-Tax Commuter and Parking Benefits
- Flexible Spending and Dependent Care Accounts*
- Development and Growth Opportunities *Eligibility criteria applies
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