Hybrid Process Manager – Service

at SEW Eurodrive

• Job title: Process Manager – Service
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Bruchsal, Germany

About the role

• Process Manager for service processes of SEW-EURODRIVE in global market organizations. Involves analysis, definition, support, and development of service processes with stakeholder coordination.

Responsibilities

• Point of contact for service processes of SEW‑EURODRIVE’s national and international market organizations
• Analyze, define, further develop and support existing and future processes with a focus on service and its interfaces to other systems and areas
• Co-design future service processes as a “Process Expert” in the global S/4HANA template project within the “Customer Service” team — from definition through international rollout
• Coordinate and consolidate process and functional requirements with various stakeholders (e.g., internal departments, international market organizations, customers)
• Support the technical implementation of requirements in collaboration with our IT department and assist with the global rollout of newly developed process and system solutions
• Lead rollout projects, conduct workshops and international training sessions, and prepare project- and country-specific user documentation

Requirements

• Degree in Business Informatics, Industrial Engineering, Business Administration or a comparable qualification
• Proven practical experience in designing service processes and experience in requirements management in a global environment
• Experience in international training and process implementation is an advantage
• Relevant methodological knowledge of process design and process documentation (e.g., BPMN, Signavio)
• Ideally, knowledge of SAP tools (e.g., CRM, ERP, S/4HANA, SD)
• Very good German and English skills
• Willingness to travel occasionally domestically and internationally

Benefits

• Company-wide pay according to the Baden‑Württemberg Metal and Electrical Industry collective agreement, performance-related and contractual special payments, and an attractive long-term company pension scheme
• Individual flexible working-time models, mobile working, flexitime account, employee discounts and special conditions, partnerships with fitness studios, leisure activities and a company daycare facility
• Our in-house training center DriveAcademy® and our e‑learning platform complement each other with a wide range of seminars and training courses
• State-of-the-art technology, IT equipment and software tools, company restaurant and SEW car park with electric charging stations
• Through continuous investments in our German locations, we are well prepared for the future and positioned to continue advancing as a global player