Hybrid Director, Patient Programs

at Sentrex Health Solutions

• Job title: Director, Patient Programs
• Job type: Full Time
• Experience level: Lead
• Salary: CA$140,000 - CA$150,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Markham, Canada

About the role

• Director overseeing patient programs in a hybrid role at Sentrex Health Solutions. Responsible for strategic leadership and operational excellence in patient support services.

Responsibilities

• Program Staff Management & Strategic Oversight (Program dependent, coaching, performance management).
• Direct the efforts of the team in developing project plans for the business owner.
• Present strategic and operational plans for the development of key business units, continued company growth and profitability.
• Make recommendations in the development of long-term strategies.
• Participate in strategic and tactical planning sessions.
• Provides strategic direction and influences key program decisions ensuring best outcomes.
• Ensure ongoing profitability of Portfolio of Programs.
• Oversee Program Specific Material Development (WI's, guidance documents).
• Manage the financials of the department, in conjunction with finance.
• Develop RACI for each program (manage the roles of PM/CSM).
• Ensure Program and Customer Service Excellence (employees and clients).
• Business Development (Networking, research, stakeholder relations).
• Lead proposal-writing, contracting, assist in client presentations and pricing.
• Take a primary role in establishing/assigning appropriate account management implementation.
• Oversee QMS (Capa/ Deviations/ Quarterly updates/ key contact for Director, Quality).
• Understands and manages all issues in a manner that is consistent with the Sentrex Mission, Vision, Values and Brand.
• Responsible for all talent management, team motivation, career development and succession planning strategies for team members.
• Ensure a continuous improvement culture is established and encouraged.
• Provide additional support with other duties or projects as may be relevant to this role.
• Perform other duties as may be relevant to the role.

Requirements

• University degree in applicable field.
• Broad knowledge and training in the fields of business administration, accountancy, sales, marketing, or similar vocations.
• 7 years of relevant experience, 5 years in a progressive management role.
• Experience in the pharmaceutical industry considered an asset.
• Experience in immunology and/or dermatology is an asset.
• General knowledge of reimbursement, patient assistance programs, database elements, functionality and operational policies and processes.
• Understanding of the direction of technology, trends and strategic business impact on key clients.
• Dynamic leader who can energize multi-disciplinary work teams to learn and apply new skills and/or techniques that respond to business needs.
• Knowledge of full-service call center programs.
• Ability to interpret financial data and manage a budget.
• Strong customer/client management background.
• Exceptional project management skills with experience in organizing, planning and executing projects from vision through to implementation.
• Good analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects.
• Critical thinking skills, creative and innovative solutions to internal or external client needs.
• Strong interpersonal and leadership skills; ability to develop and grow talent.
• Strong organizational agility: ability to manage teams through change and lead by example.
• Strong analytical and mathematical skills.
• Strong competency of business acumen.

Benefits

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• RRSP Matching Program
• Employee & Family Assistance Program