Hybrid Strategic Consultant, Brands

at Sensor Tower

• Job title: Strategic Consultant, Brands
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $120,000 - $130,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Strategic Consultant driving exceptional customer experiences for global brand partners at Sensor Tower. Leading engagement efforts and collaborating with cross-functional teams to meet business outcomes.

Responsibilities

• Lead executive-level engagements to align product usage with customer business goals, industry trends, and transformation initiatives.
• Develop and deliver Strategic Success Plans that drive adoption, maturity, and measurable impact.
• Identify and recommend key initiatives that expand customer value and business impact.
• Act as the data storyteller - bringing metrics to life through customized use case adoption, white glove service and trainingCollaborate with Account Directors to guide strategic account planning and ensure long-term customer satisfaction and retention.
• Translate complex customer data and product insights into compelling business cases and executive narratives.
• Identify at-risk scenarios early and drive proactive risk mitigation and renewal strategies.
• Leverage industry and customer knowledge to provide best practices and frameworks that guide global brands through digital transformation.
• Contribute to the development of reusable strategic assets and customer playbooks.

Requirements

• Extensive customer service management background with a proven track record of leading brand relationships, ensuring exceptional client experiences, strengthening brand loyalty, and driving long-term partnership growth.
• Demonstrated ability to effectively manage day-to-day client relationships both in-person and virtually, with particular expertise in navigating and optimizing engagement within digital environments; willing and able to travel 15–20% as needed.
• A proactive and self-starting attitude with the ability to thrive in a collaborative, fast-paced team environment focused on retention and growth.
• Strong analytical thinking with the ability to deliver strategic insights that bring value to clients.
• Excellent time management skills with the ability to prioritize tasks and meet deadlines.
• Exceptional communication skills including listening, presentation, writing, and speaking.
• Willingness to work onsite two days per week.
• Bachelor’s degree (BA or BS) required.