Business Analyst specializing in Contact Center projects for global leader Capgemini. Engaging with stakeholders and technical teams to enhance customer engagement environments.
About the role
- Business Analyst improving data quality and stakeholder processes in a leading economic information company. Collaborating with teams to enhance services and ensure compliance with legal standards.
Responsibilities
- Elicit, analyze and document stakeholder requirements, taking into account data quality, processes and system dependencies.
- Evaluate the economic viability and alignment of requirements with objectives, and assist with their prioritization.
- Ensure compliance with legal and regulatory requirements and incorporate them into change management.
- Define acceptance criteria and support the execution of acceptance tests.
- Present and communicate results in an audience-appropriate manner — both within the team and at customer events.
Requirements
- Degree in Business Administration, Business Informatics or a comparable qualification with solid business knowledge and at least 5 years of professional experience.
- Excellent German language skills (minimum C2 level) and strong communication skills.
- Analytical thinking and technical know-how, particularly in data analysis.
- Structured, self-organized working style and composure even in stressful situations.
- Team-oriented and open personality with a passion for working in an agile environment.
Benefits
- 30 days of vacation plus Rose Monday (Rosenmontag) off
- Flexible working hours and the option to work remotely up to 2 days per week
- Free internal training courses and opportunities for professional development
- Company health promotion programs, sports and wellness offerings (Neuss site)
- Support for company pension schemes
- Family-friendly policies and private supplementary insurance, also available for dependents
- Opportunity to pursue academic studies alongside work
- Open, respectful communication and regular feedback discussions
- After-work events as well as summer and Christmas parties (Neuss site)
- Employee offers via Corporate Benefits and discounts for items such as electronics, travel or housing
- Well-equipped kitchen with coffee, tea, water and fresh fruit
- Subsidized delivered lunches and a snack vending machine stocked with sweet, healthy or warm snacks (Neuss site)
- Covered free parking and lockable bicycle storage (Neuss site)
- Good public transport connections
- Access to a company bike (JobRad) and a discounted Germany-wide public transport ticket
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