Manager, Credit Structures intern at RBC providing innovative credit solutions to Private Banking clients. Responsible for high - end credit management and client relationships across Canada.
About the role
- Enterprise Service Manager supporting well-established enterprise customers to ensure smooth SEEBURGER platform operations. Involves incident management, customer relations, and cross-functional collaboration.
Responsibilities
- You will be directly supporting well-established enterprise customers, ensuring smooth operations of their SEEBURGER platforms with a significant business impact when issues arise.
- Establish and maintain close relationships with enterprise customers, earning their trust and ensuring their satisfaction.
- Ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met, and proactively address any incidents or escalations.
- Stay ahead of the curve by providing updates on product features, security alerts, and issues, ensuring your customers are always informed.
- Work hand-in-hand with SEEBURGER teams (support, development, consulting, and sales) to provide seamless customer experiences.
- Identify opportunities for consulting involvement, from new interfaces to infrastructure changes or cloud services like AWS, and ensure customers are using SEEBURGER products efficiently.
- Take charge during major incidents as an incident manager and coordinate root cause analysis and problem resolution.
Requirements
- Extensive experience with IBM Sterling / AXWAY / SEEBURGER products etc … (8+ years), including troubleshooting using tools like Grafana and Kibana.
- Effective Communication: You’ll need to translate technical jargon into customer-friendly language.
- Stress Management: Stay calm and composed in high-pressure situations, ensuring customers remain reassured.
- Conflict Resolution: Use your expertise to manage and resolve customer conflicts effectively.
Benefits
- Benefit from being part of a globally renowned company that is driving digitalisation forward.
- It is important to us that you can fully utilise your talents and strengths and go your own way, regardless of whether you are aiming for a specialist or management career.
- With our expertise and growth in a future-oriented industry, we offer a wide range of opportunities and secure jobs.
- At SEEBURGER, we value the supportive atmosphere and family environment.
- #StrongerTogether is one of our corporate values and characterises the way we live together.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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