Client Services Specialist at Fiserv providing technical support for SMB merchant clients in a call center environment. Collaborate with sales teams to improve client satisfaction and revenue growth.
About the role
- Client Services Representative managing accounts for Sedgwick, a global risk and claims administration leader. Focusing on customer satisfaction and program management with primary client contact responsibilities.
Responsibilities
- To manage accounts of locally assigned programs including monitoring procedures and processes that impact customer satisfaction
- Performs contract renewal and Client Service Instruction preparation for assigned accounts
- Coordinates renewal pricing and completes location coding parameters; prepares and distributes stewardship and other reports
- Educates the client on loss data - drivers of cost impacting assigned programs
- Coordinates project activity
- Acts as primary client contact with focus on maintaining and improving overall customer satisfaction
- Identifies issues that impact consistency and customer satisfaction; works with program management leadership to effect problem resolution
Requirements
- Bachelor's degree from an accredited college or university preferred
- Colleague to pursue CPCU, AIC and/or ARM or other related designation required
- Six (6) years of related experience or equivalent combination of education and experience required to include one (1) year as an Account Coordinator or three (3) years adjuster experience
Benefits
- Flexible Work Schedule
- Referral Incentive Program
- Opportunity to work from home
- Career development and promotional growth opportunities
- A diverse and comprehensive benefits offering including medical, dental vision, 401K on day 1
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