Supervisor Bilíngue ensuring efficient operational management processes and compliance at Allianz Partners. Managing costs, reports, and performance indicators with operational efficiency.
About the role
- Pre-Litigation Case Manager serving as a client liaison at The Jeffcoat Firm during the injury legal process. No legal experience required, just client-focused skills and attention to detail.
Responsibilities
- Responsible for accurately documenting all case actions and client communications
- Interact with clients by providing status updates and guidance on medical treatment and the personal injury process
- Develop and maintain strong client relationships through responsive and empathetic communication.
- Collect, review, and organize relevant case documentation, including evidence and legal records, to support attorney review and case preparation.
- Review medical records and billing statements to support demand preparation
- Draft detailed and accurate demand letters based on the case facts and medical treatment.
- Verify lien amounts.
- Collaborate with attorneys and team members to ensure all client needs and case milestones are addressed in a timely and organized manner.
Requirements
- High school diploma or equivalent required.
- Bilingual Speaking (English/Spanish)
- Minimum of 2 years of client-facing or customer service experience—no prior legal experience necessary.
- A strong communicator with excellent interpersonal, verbal, and written communication skills.
- Coachable, eager to learn, and open to feedback in a collaborative environment.
- Highly adaptable and able to stay organized while managing multiple tasks in a fast-paced setting.
- Strong attention to detail with a commitment to accuracy and follow-through.
- Proficiency in Microsoft Office; Litify experience is a plus.
Benefits
- Competitive compensation based on the position you’re hired for and internal equity.
- Remote work environment
- Enjoy a comprehensive benefits package including medical, dental, and vision coverage.
- Take advantage of parental leave & a 401k plan with an employer contribution.
- Recharge with our generous vacation policy, including 12 paid holidays.
- Our Firm believes in making our community a better place and paying all successes forward.
- We offer 8 hours of volunteer time off per quarter.
- We provide supportive leadership, expect accountability and transparency, and focus on outreach.
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