Training Manager at Scania leading technical training strategy and execution for service network in North America. Ensuring dealers and technicians possess essential skills and knowledge.
Responsibilities
Identify Scania dealer network training needs and develop scalable, targeted learning solutions.
Deliver and manage training across Scania’s product lines (Diesel engines and also electrification), focusing on technical performance and service quality.
Design training materials, assessments, and digital learning tools to modernize delivery.
Track network-wide training participation, certification status, and technical readiness for new products.
Lead initiatives such as the annual Train-the-Trainer and Technical Support Seminar to strengthen learning capability across North America.
Produce and maintain training content including troubleshooting guides, instructional videos, and technical bulletins.
Support the Scania USA After Sales team in technical knowledge management, issue tracking (In our Failure handling system), and the continuous improvement of support resources.
Requirements
Solid experience in technical training or instructional delivery, preferably in the heavy-duty or engine sector.
Strong technical knowledge of Scania products and systems, or equivalent OEM platforms.
Skilled in instructional design, facilitation, and training strategy.
Structured, organized, and confident managing multiple initiatives across stakeholders.
Proficiency in digital training tools, Microsoft Office, and general LMS platforms.
High level of communication and interpersonal skills to engage both technical and non-technical audiences.
Ability to adjust training style and method to diverse learner profiles and levels.
High school diploma required; relevant technical certifications or post-secondary education preferred.
Proven experience in training program delivery, technical field support, or after sales enablement.
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