Technical Support Engineer engaging with customers to resolve cloud platform issues. Collaborating with R&D teams in Rotterdam while supporting customer success.
About the role
- Support Engineer providing integration support for Scality's on-premise file and object storage platform. Collaborating with engineering teams to resolve issues and improve product functionality.
Responsibilities
- Provide integration support for our on-premise file and object storage platform.
- Learn and keep up with market trends and new technologies as they become available;
- Provide advanced support for Scality customers and partners;
- Identify and reproduce functional and performance issues in our labs;
- Interact with the engineering and product management teams to correct product defects and contribute to product improvement
- Be on call to provide support outside of business hours for business impacting incidents.
Requirements
- In-depth Linux System Administration experience (4+ years experience);
- In-depth understanding of Linux Operating System architecture
- Significant understanding of x86 hardware, including RAID architecture and file systems;
- Strong scripting skills are a plus: Shell, Python
- Configuration Management tools (SaltStack and Ansible preferred)
- Experience of storage systems (NAS, SAN, object storage, distributed file and object storage)
- Experience of large distributed high availability environments
- Knowledge of S3 and REST APIs
- Knowledge of containerization
- BS or MS degree in Computer Engineering, Computer Science, or equivalent
Benefits
- Hybrid Policy available after on-boarding and training are completed
- On call support for business impacting incidents (remunerated, typically one week every 4 weeks)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support & Installation Engineer specializing in installation and technical support for lift technology. Working with Syntium products and providing customer assistance across the UK.
Engineer providing advanced support for video distribution platforms at Consort Group. Responsible for operational conditions and technical support in audiovisual environment.
T2 Support Engineer managing complex technical cases for a global security company in EMEA. Collaborating with teams to resolve issues and maintain customer satisfaction.
Senior Customer Support Engineer focusing on delivering post - sales support for Incorta's business intelligence platform. Resolving technical inquiries and assisting Support engineers in troubleshooting complex issues.
Technical Support Engineer resolving technical issues for HackerRank's enterprise SaaS platform. Driving prioritization with engineering and providing customer - focused solutions.
Senior Software Support Engineer leading resolutions for software, hardware, and network issues at CELUM. Fostering collaboration and continuous improvement within support and operations teams.
IT Support Analyst providing strategic IT support for nearly 1000 employees at Multiverse. Collaborating on IT projects and enhancing employee experience through process improvements.
Application Support Analyst focused on analyzing reports and managing service requests related to data governance in Makati City. Involving collaboration with stakeholders for data issue resolution.
IT Support Engineer responsible for managing user support and training on systems. Working in a hybrid setting with an international team at Forterro.