Client Service Manager managing relationships and growing accounts for AND Digital, a tech company focused on closing the digital skills gap.
About the role
- Junior Consultant on Client Services team at Sawtooth Software serving as a problem solver for customers. Training in survey programming and data collection and becoming an expert in Marketing Science solutions.
Responsibilities
- Serve as a problem solver for customers
- Train in survey programming and data collection
- Become an expert in Conjoint Analysis and preference modeling techniques
- Use cutting-edge techniques and work with customers via email and phone
- Represent customers during the development process of new features
- Conduct consulting projects, teach workshops, and attend and speak at events as knowledge expands
Requirements
- Background/degree relevant to research (statistics, business, mathematics, economics, psychology, etc.) or have a degree that includes some statistics courses (required)
- Interest in the fields of market research, data analytics, and consumer behavior
- Ability to think logically and enjoy helping others solve complex problems
- Advanced skills with Excel or familiarity with programming/markup languages such as HTML, JavaScript, Python, R, etc.
- Experience with survey scripting platforms (Qualtrics, Confirmit, Decipher, Sawtooth), or the methods we use (conjoint analysis, discrete choice, MaxDiff, experimental designs, regression analysis) is a major plus
Benefits
- Small, family-friendly company
- Great work-life balance with a 40-hour workweek
- Hybrid work
- Paid time off that increases based on tenure
- Eight paid holidays per year and one floating holiday
- Company-paid health insurance (We cover 100% of the health insurance premiums for you and your family on our default plan)
- HSA contributions that match the health insurance deductible (currently $2,700 for individuals and $5,400 for families)
- Employer retirement contribution of up to 15% of annual compensation to a SEP account, with no matching requirements—based on company profitability.
- Continued learning and training opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Client Service Associate supporting Account Management team within Business Insurance sector. Ensures client needs are met through effective communication and organizational skills in hybrid work environment.
Client Service Manager overseeing 401(k) compliance and nurturing client relationships. Managing compliance testing and ensuring seamless service delivery with a focus on financial wellness.
Client Service Director at AND Digital responsible for building client relationships and growing accounts. Managing daily client needs and leading commercial strategies for successful account management.
Coordinator supporting talent marketing and client services at THE·TEAM, focusing on talent sales, public relations, and administrative operations in sports representation.
Vice President, Client Service driving strong client relationships and managing service agreements in a financial context. Leading business development and mentoring team members.
Lead Designer creating high - impact, visually exceptional presentations and reports for Prologis' Strategic Capital. Collaborating with multiple teams to ensure brand consistency and clarity in visual storytelling.
Client Services Coordinator supporting marketing, operations, and transactional duties in commercial real estate. Involving extensive client interaction and administrative tasks crucial for success.
Client Support Tier 2 role at Fiserv serving enterprise merchants with payment solutions and services. Collaborating with internal teams to resolve complex client issues and support ongoing needs.
Client Services Specialist ensuring timely case resolution and managing account - level needs at Guardant Health. Requires strong collaboration with internal teams and attention to detail.